Standard Happy Camper Warranty extends for 60 days or 500 miles, whichever comes first, unless otherwise stated. Parts may fall under the manufacturer's warranty. The HC warranty cannot be transferred. Upon request, estimates for all costs can be provided, and a deposit is mandatory for all ordered parts. Units over 20 years old are not serviced, and roadside assistance is not available due to insurance constraints. Payment must be made at the time of service unless indicated differently.
When scheduling your appointment, the customer's presence is mandatory. For safe accessibility to your RV's location, please provide details about road conditions, access, and parking availability at the time of setting up your service appointment. Our large commercial truck needs considerable space, measuring over 20ft. in length and about 10ft. 8" inches in height. If driving, parking or access could be challenging, please inform us. We may need to make alternative arrangements.
We recognize that emergencies can happen. Nevertheless, if a customer confirms an appointment and subsequently fails to show up without notifying us, a $75.00 trip fee will be charged for the missed appointment. Our technicians & staff will attempt to contact the customer by calling & texting upon arrival at the customer's RV location. Should there be no response, the $75.00 fee will need to be collected to return on another scheduled day. See Cancellation Policy.
We understand occasionally appointments may need to be rescheduled or canceled. As a courtesy, customers should notify us of any cancellations at least 24 hrs. before their scheduled appointment. If an appointment is canceled on the same day, customers will be required to pay for rescheduled appointments upfront. The fee will be put towards your next appointment balance. Fees are dependent on appointment type.
It’s important to understand that estimates provided during a diagnosis are billed and are indeed based on the technician’s expertise and experience. However, they are not guaranteed and may be subject to change. Additionally, deposits for ordered parts are non-refundable once orders are placed. Always verify payment terms with our company to avoid any surprises. If you have any specific questions or need further clarification, please ask.
Warranty claims require authorization. Our company is independent and not associated with any manufacturer or dealer. The manufacturer's warranty covers parts and varies by manufacturer. OEM warranties do not include initial service call fees, and extended warranties depend on the policy. Customers are responsible for any fees not covered. The decision to cover any claims made on your behalf is entirely at the warranty provider's discretion.
When managing split payments between warranties & the customer, it's crucial to note that tickets may show different due dates. Prompt processing of the customer's payment, along with obtaining signatures, receipts, and submitting all paperwork to the warranty company right after the job is complete, is vital. This process guarantees that our company secures payment for the outstanding balance per the warranty's terms. Ext. Warranty covers 90 days or 1000 miles whichever comes first.
A deposit is required to begin processing insurance claims. Parts availability depends on the manufacturer and may change if the deductible isn't met promptly. For backordered parts, deposits are needed to secure them at the quoted price, as estimates may vary over time. Once approved, claims will proceed efficiently with timely deposits and orders to avoid delays.
We source all parts from local, trusted RV parts suppliers. Parts obtained from our local suppliers may incur a nominal shipping fee for truck delivery. Parts that need to be ordered specifically for your RV are deemed "Special Order" and are non-refundable. We have no control over parts availability and are at manufacturers mercy. Shipping will be incurred by customer. Deposits are required for "Special Order" parts. See "Shipping Policy" if your parts require to be shipped from another state.
USPS, UPS, & FedEx all experience challenges with on-time deliveries, whether expedited or standard. These services are beyond our control. It's important to note that when "expedited" parts are requested, customers are responsible for the expedited shipping costs, which are non-refundable. For instance, if a part is ordered for installation & expedited shipping is chosen, any delays by USPS, UPS, or FedEx will result in the customer owning their parts and being responsible for all shipping fees
We are observing certain trends in the industry. Starting in 2025, several will impose "Surcharge Fees" on small businesses, ranging 3.0% to 6.0%. If we discover that a surcharge is being added, we will inform customers of the fees prior to purchasing.
Payment is required at the time of the appointment. Checks returned due to insufficient funds will incur a $40.00 returned check fee, plus the amount due for services provided. The outstanding balance must be settled using cash or a credit card. In cases where a credit card is used, a 3.0% transaction fee will apply, in addition to the $40.00 non-sufficient funds (NSF) fee and the original service balance.
Contact us with any questions when booking your appointments. Polices are subject to change at any time and are updated frequently as needed.
