The Standard Happy Camper Warranty: 60 days or 500 miles, whichever comes first, unless otherwise stated. Manufacturer's Warranty may apply on parts. Our warranty cannot be transferred. Estimates for all costs are available upon request and deposits are required for parts prior to ordering. Customer-supplied parts are not covered under warranty. Please note that we cannot work from self-diagnosis. We do not service units over 20 years old. We do not provide roadside assistance.
When scheduling your appointment, the customer's presence is mandatory. For safe accessibility to your RV's location, please provide details about road conditions, access, and parking availability at the time of setting up your service appointment. Our large commercial truck needs considerable space, measuring over 20ft. in length and about 10ft. 8" inches in height. If driving, parking or access could be challenging, please inform us. We may need to make alternative arrangements.
As a mobile service, the customer’s RV serves as the work environment; customer agrees to provide a safe, distraction-free workspace, and we are not responsible for issues arising from restricted access, interference, or pre-existing/undocumented conditions.
We recognize that emergencies can happen. Nevertheless, if a customer confirms an appointment and subsequently fails to show up without notifying us, a $75.00 trip fee will be charged for the missed appointment. Our technicians & staff will attempt to contact the customer by calling & texting upon arrival at the customer's RV location. Should there be no response, the $75.00 fee will need to be collected to return on another scheduled day. See Cancellation Policy.
We understand occasionally appointments may need to be rescheduled or canceled. As a courtesy, customers should notify us of any cancellations at least 24 hrs. before their scheduled appointment. If an appointment is canceled on the same day, customers will be required to pay for rescheduled appointments upfront. The fee will be put towards your next appointment balance. Fees are dependent on appointment type.
Diagnostic estimates are billed and based on the technician’s expertise; they may change if additional issues are found. Parts deposits are non-refundable once ordered. Formal estimates are available on request. Parts must be paid for before ordering, and full payment is due at the time of service unless otherwise agreed. All prices and estimates are subject to change and sometimes do based on the RV market. Any questions, please ask.
A deposit is required to begin processing insurance claims. Parts availability depends on the manufacturer and may change if the deductible isn't met promptly. For backordered parts, deposits are needed to secure them at the quoted price, as estimates may vary over time. Once approved, claims will proceed efficiently with timely deposits and orders to avoid delays.
Warranty claims require authorization. Our company is independent and not associated with any manufacturer or dealer. The manufacturer's warranty covers parts & varies by manufacturer. OEM warranties do not include initial service call fees, and extended warranties depend on the policy. Customers are responsible for any fees not covered. The decision to cover any claims made on your behalf is entirely at the warranty provider's discretion.
We source all parts from local, trusted RV parts suppliers. Parts obtained from our local suppliers may incur a nominal shipping fee for truck delivery. Parts that need to be ordered specifically for your RV are deemed "Special Order" and are non-refundable. We have no control over parts availability and are at manufacturers mercy. Shipping will be incurred by customer. Deposits are required for "Special Order" parts. See "Shipping Policy" if your parts require to be shipped from another state.
Please note that we cannot work from self-diagnosis. For accuracy and safety, our licensed technician must conduct their own assessment in order to give estimates or make any repairs. While it is helpful to get as much information as possible from the customer, we cannot simply throw parts at a repair or fix something without understanding the root cause of how a problem has occurred.
Happy Camper Mobile RV Repair LLC uses professional-grade shop tools for all services. We strongly discourage the use of customer-provided tools; if such tools are used at the owner’s request, the owner assumes all risk regarding their return and any resulting damage. Customers are not permitted to use Happy Camper Mobile RV Repair LLC’s equipment. Any customer who does so assumes full liability and responsibility for its use.
In accordance with manufacturer requirements outlined in the RV owner’s manual, the owner/operator is responsible for conducting a thorough inspection prior to any movement of the RV. This includes checking the roof, jacks/leveling systems, doors, windows, awnings, slide-outs, and slide toppers for any obstructions or issues. Happy Camper Mobile RV Repair LLC is not liable for any damage resulting from the owner’s failure to perform these required pre-operation inspections.
USPS, UPS, & FedEx all experience challenges with on-time deliveries, whether expedited or standard. These services are beyond our control. It's important to note that when "expedited" parts are requested, customers are responsible for the expedited shipping costs, which are non-refundable. For instance, if a part is ordered for installation & expedited shipping is chosen, any delays by USPS, UPS, or FedEx will result in the customer owning their parts and being responsible for all shipping fees
We are observing certain trends in the industry. Starting in 2025, several manufacturers will impose "Surcharge Fees" on small businesses, ranging 3.0% to 5.0%. If we discover that a surcharge is being added, we will inform customers of the fees prior to purchasing parts. We also reserve the right to pass on CC fees when processing customer credit cards for invoices run through our merchant services company.
Payment is always due at the time of service. All services are billed immediately and require payment upon completion. For the convenience of our existing customers, we may send email invoices from time to time with the understanding that these invoices will be paid promptly. As a small business, we do not extend credit to customers. Late fees will accrue after 1 day at a rate of 1.5% per day on any unpaid balances. If you have any concerns regarding this policy, please speak with our technician
Payment is required at the time of the appointment. Checks returned due to insufficient funds will incur a $40.00 returned check fee, plus the amount due for services provided. The outstanding balance must be settled using cash or a credit card. In cases where a credit card is used, a 3.0% transaction fee will apply, in addition to the $40.00 non-sufficient funds (NSF) fee and the original service balance.
Contact us with any questions when booking your appointments. Polices are subject to change at any time and are updated frequently as needed.
