Frequently Asked Questions:

Payment is required at the time of repair. Customers are expected to settle their invoices on the day of their scheduled appointments. We accept payments in cash, by credit card, or check. Be advised that a $40.00 fee will be applied for any returned checks due to insufficient funds.

Regarding Extended Warranties: When managing split payments for extended warranties and the customer, it's crucial to note that tickets may show different due dates. Prompt processing of the customer's payment, along with obtaining signatures and receipts, and submitting all paperwork to the Extended Warranty Company right after the job is complete, is vital. This process guarantees that our company secures payment for the outstanding balance as per the Extended Warranty's terms. Customers must settle any remaining balance immediately upon completion of the job, with no exceptions. 

The first question we will ask: Has it been plugged in for approx. 24 hours? 

If not, wait 24 hours. Absorption refrigerators need this time to reach the correct temperature. If your fridge is still not working, proceed to our second question: 

Do you smell ammonia or see a yellow substance when you open the outside back access door of the RV refrigerator? If yes, a new cooling unit is absolutely necessary to replace. If you don't notice any ammonia-related symptoms, or if you have a 12V RV fridge, further diagnostic testing will be required with a scheduled appointment. Remember, absorption refrigerators must be powered on for 24 hours to conduct a complete diagnosis. Please note, we do not service household standard refrigerators, such as those from Samsung, Maytag etc.

We often receive inquiries and strive to educate our customers thoroughly. Neil is an RVIA (now RVTI) Certified RV Technician with over two decades of experience. He began his career at a northern dealership, working his way up from the basics. His comprehensive training included RVIA in-person courses and hands-on training, which involved multiple visits to the RV manufacturing facilities in Indiana. Neil is committed to continuous education; our homepage showcases his numerous certifications, updated monthly to reflect the latest advancements for major brands. As the market evolves, ongoing education is crucial for providing current information on major RV accessory repairs. Our mobile RV repair business is licensed in Florida to service RV LP Gas Appliances. The FDACS mandates that all RV companies, whether stationary or mobile, must be licensed to work on RV LP Gas within Florida if they service any LP appliance or equipment on a customer's RV. Additionally, if Neil performs oil changes on drivable RVs or services brakes on any towable RV, our additional licensing extends to these services in compliance with FDACS regulations. Operating without these licenses can lead to severe, potentially disastrous consequences. We encourage you to properly vet your RV technicians and always request to see their physical credentials.

No, each RV is unique, which typically necessitates our RV technician visiting to diagnose issues and record details such as part numbers. At times, this may involve contacting the manufacturer during the diagnosis. This process requires time and coordination with the manufacturers from whom we source parts. Due to the vast array of RV parts, it's impractical to stock every part in our truck. Usually, completing a job takes two visits unless we already have the necessary parts on hand. Providing the technician with as much information as possible beforehand can sometimes prevent a second visit, but it's not always possible. A service call fee will be charged for the diagnostic time, and if the items can be repaired immediately, the technician will do so or will outline the subsequent steps required for the repairs. Additional charges apply for parts and taxes. 

Located in the Zephyrhills area, we exclusively offer Mobile RV Repair Services and currently do not operate a physical repair facility.

Congratulations on your new purchase! Maintenance is the top priority for both new and experienced RV owners. Regular tasks such as annual sealant inspections, annual A/C servicing, and seasonal roof checks are some of the essentials that are needed to maintain your RV in top-notch condition. Contact us to arrange a visit from our technician to review your RV's routine maintenance needs. 

Our policy does not allow the installation of parts provided by customers, as this has led to complications in the past. We are unable to offer warranties for parts not purchased through our company. Third-party sourced parts may be non-returnable or incomplete, which has been an issue in the past. Existing customers are welcome to discuss with our technician the possibility of acquiring a specific part needed. Other than these exceptions, we do not permit such installations.

Accidents happen, and we get that! For professional RV holding tank cleaning, we suggest reaching out to an RV Tank Cleaning Service in your area. Occasionally, these services might require assistance from our RV technician to access a gate valve, and we're ready to collaborate with them to support our customers. Please note that tank cleaning costs vary by provider. These services can also address issues with tank sensors not reading accurately. Don't hesitate to contact us for recommendations. Please note that we no longer replace gate valves.

Our mobile service includes a call fee for initial appointments, with the clock starting upon our arrival. There are no trip fees unless the location is outside our service area, which includes Wesley Chapel, Zephyrhills, Dade City, Lutz, Land O' Lakes, San Antonio, and Thonotosassa. We perform diagnostics and repairs at your doorstep, eliminating the need to take your RV to a dealership. For detailed pricing, please refer to the "Rates" tab in the navigation bar, where you can find information on our "Bundle Flat Rates" and "Emergency Rates." All fees will be clearly communicated before our technician's visit. Customers are expected to settle their invoices on the day of their scheduled appointments.

In response to the rising gas prices, we've restructured our schedule to service one area per day, reducing travel time and fuel usage. This allows us to serve more customers in a single area instead of commuting to multiple locations daily. The technician's discretion at the time of the call will determine if an appointment can be accommodated on a specific day based on your location. While we strive to meet all our customers' needs, our schedule may not always permit same-day appointments. However, we offer after-hours and emergency services that can be booked for the same day upon request. Additional trip charges may apply for services rendered outside our standard coverage area. For details, please refer to the Rates tab.

We schedule appointments weeks in advance and strive to manage our time effectively. However, sometimes prior appointments may extend beyond their allotted time due to unforeseen complexities. Our technician may not grasp the full scope of a service call until they are on-site. What seems like a simple issue can reveal deeper problems upon closer inspection. Customers may not always be able to pinpoint the issue, necessitating longer diagnostic times or manufacturer consultations. And, as we all understand, life's unpredictabilities can occur. Our intention is never to make customers wait; we aim to honor our scheduled windows. Like anyone, we have families and face emergencies. Our objective is to provide timely service to all. Conversely, there are days when appointments are straightforward and quickly resolved. We make efforts to notify customers of any changes to their appointment times. Our operations continue around the clock, with one dedicated individual handling clerical tasks, manufacturer communications, and parts coordination, all to ensure prompt service. We endeavor to respond to every call immediately. If you reach our voicemail, rest assured, we will return your call as promptly as possible.

Yes, but these are determined on a case-by-case basis, subject to availability and manufacturer's authorization. Diagnostic time will be charged, and most Manufacturer's warranties do not cover the initial diagnostic time. As usual, any fees not covered by the manufacturer are the customer's responsibility at the time of service. Payment is due at the time of the appointment.

Yes, we collaborate with numerous extended warranty companies purely as a courtesy to our customers. Happy Camper does not have any affiliation with, nor does it sell, any extended warranty policies. We are not connected with dealerships or manufacturers that offer extended warranties, and we do not make any decisions regarding the approval or denial of claims under your extended warranty policy. Customers are always responsible for any fees not covered by an Extended Warranty Policy.

When managing split payments for extended warranties, it's crucial to note that tickets may show different due dates. Prompt processing of the customer's payment, along with obtaining signatures and receipts, and submitting all paperwork to the Extended Warranty Company right after the job is complete, is vital. This process guarantees that our company secures payment for the outstanding balance as per the Extended Warranty's terms. Customers must settle any remaining balance immediately upon completion of the job, with no exceptions.

Extended warranty policies offer various tiers for consumer purchase. Our role often entails clarifying post-sale statements to customers. For example, a customer may assert, "My policy was said to cover bumper-to-bumper repairs for my RV." Such statements may not be entirely accurate. As a claims handler, we understand that extended warranties typically cover broken appliances, subject to a certified RV technician's diagnosis. Coverage varies by the policy tier and its specific terms. Policies include terms and conditions that the warranty company follows. Most policies have a deductible unless otherwise specified. Our company cannot access your contract details, even with your policy presented. The warranty adjuster defines their criteria when we file a claim for a customer. Happy Camper is transparent about fees and clarifies policy coverage or exclusions after the adjuster's review. Fees generally not covered include shipping, shop supplies, and sometimes our service call fee. Labor costs follow an industry-standard rate guide named Spader, which informs our pricing. You are liable for any fees not covered by your warranty at service time. Dealerships may absorb some costs not covered by the warranty, but consider the time your RV will remain at the dealership when deciding.

Generally, we do handle claims, but they require pre-approval. Occasionally, insurance companies may not cover initial diagnostic appointments, shipping, or shop supplies. These initial diagnostics are necessary to create estimates when a customer files a claim. We charge for these diagnostics and estimates. Gathering information, photos, and official quotes with parts and labor on your behalf is a time-consuming process, and we charge for it. Any fees not covered by insurance are the customer's responsibility. Regarding parts ordered or expedited from the RV manufacturer, we have no control over part availability or shipping times. They operate on their own schedule. We strive to keep our customers well-informed and provide updates as needed.

We bring our dog, Jackson, along with us everywhere, both in our work truck and at home. He is intensely protective of our work truck, as it's part of his training, and we request that customers refrain from petting him until he is ready for a meet and greet post-appointment. He holds the title "The Lizard Hunter" and spends his leisure time running in the yard and looking for his trusted tennis balls. Our long-term customers look forward to giving Jackson a good scratch during his visits!