This is our guide on what customers are frequently asking! As a small business, transparency is very important to not only our customers but for our small business and this section goes over our most common questions discussed.
The first question we will ask: Has it been plugged in for approx.24 hours?
If no, wait the 24 hours. Absorption refrigerators require 24 hours to reach correct temperature. If your fridge is still now working move to our second question: Do you smell Ammonia or see a yellow substance when you open the outside back access door of the RV refrigerator?
If you do, you will absolutely require a new cooling unit. If you don't have any of the Ammonia symptoms, you will need further diagnostic testing with a scheduled appointment. Also keep in mind that absorption refrigerators require to be powered on for 24 hours do a complete diagnosis.
We are located in Zephyrhills area. We are strictly a Mobile RV Repair Service and do not have a repair facility at this time.
We get these questions a lot and do our best to educate our customers. Neil is a RVIA (Now RVTI) Certified RV Tech with over 20 years' experience. Neil came from a dealership up north and trained from the bottom up. His training consisted of RVIA in-person courses including on the job training that consisted of several trips to the actual RV factories in Indiana where units are manufactured. Neil believes in continuing education, if you check out our home page, you'll see his many certifications; many are listed on a monthly basis to keep up on the latest and greatest info for major brands. Being that the market is ever changing, education is the key to giving the most up-to-date information for repairs on major RV accessories. Because we are a mobile RV repair business, we are also licensed in the state of Florida to work on RV LP Gas Appliances and have our Motor Vehicle Repair License. According to FDACS, every RV company, mobile or otherwise must be licensed to work on RV LP Gas in the State of Florida if a technician services ANY LP appliance or LP equipment on a customer's RV. Our Licensing also goes a step further if Neil is asked to perform oil changes on a drivable RV or service brakes on ANY RV towable. We have our Motor Vehicle License to perform these jobs per FDACS requirements. Failure to obtain these licenses and to service customers without them can result in serious and possibly catastrophic repercussions. Please vet your RV techs appropriately. Always ask for physical credentials.
No. Every RV is different, it generally requires our RV tech to come out and diagnose problems and take down information (part numbers etc.) or in some cases, call the manufacturer while we're diagnosing your issue. This all takes time and coordination with the manufacturers we purchase parts from. Because there are so many different parts for an RV, and we cannot stock our truck with every RV part. Generally, it takes 2 trips to finish the job unless we have the parts onboard. Providing the Tech with as much info upfront can sometimes help avoid 2 trips. We will charge a service call fee for diagnosis time and if the item(s) can be fixed on the spot, the tech will fix your issue or the tech will communicate the next steps that will need to be taken to make the necessary repairs. Parts and taxes are additional.
Sometimes "poop" happens, we understand! We recommend contacting an RV Tank Cleaning company to professionally clean your RV holding tanks. Sometimes these companies may need a helping hand from our RV tech to open a gate valve so we can certainly work with them to help customers in this situation. It is our understanding that costs for tank cleaning are different depending on who you call. They can even help with tank sensors not reading correctly! Give us a call and we can give you recommendations.
We do have a mobile service call fee for initial appointments. Time starts when we arrive. No trip fees unless you are out of our serviceable area. We service: Wesley Chapel, Zephyrhills, Dade City, Lutz, Land O Lakes, San Antonio and Thonotosassa. We do all diagnostic and repairs at your door without the need to drive your RV to a dealership. Please see our "Rates" tab in the navigation bar and read our Bundle "Flat Rates" and "Emergency Rates" for further details. All fees will be discussed before Tech comes out.
Given the current cost of gas, we have adjusted our scheduling to service one area per day to cut down on travel times and gas consumption. (We can service more customers per area rather than driving each day to multiple areas). This is how we keep our prices affordable. However, it's up to the discretion of the tech at time of call, if he is able to fit you in on a certain day and by your location. We do try to accommodate everyone but sometimes scheduling doesn't allow for same day appointments. However, we do have after-hours and emergency appointments that can be scheduled same day if requested. If you're out of our typical service area, a trip charge may also be assessed. Please see Rates tab.
We book out weeks in advance. We do our very best to time things appropriately however sometimes appointments that are ahead of you could go over due to the severity of the issue. The tech sometimes does not know the level of the service call until he arrives. Sometimes the problem may appear easy and when the Tech dives into the problem deeper, other problems could be at play. Sometimes the customer doesn't know exactly what the issue may be and requires extended diagnosis times or calls to manufacturers. And lastly, and one we can all relate to: sometimes life just happens. We do our very best to make appointments within our scheduled window. It's never intentional to keep customers waiting. We are human just like you with families and sometimes emergencies. Our goals are to try to service everyone in a timely manner. On the flip side: We sometimes find that none of our appointments had severe issues and are quick fixes. We try our best to call if we see any deviation on appointment arrivals. Our company operates 24/7 even when we are closed. Clerical work, contacting manufactures, coordinating and staying on-top of parts arrivals: all done by 2 individuals who understand the need and demand for quick service. We do our very best to answer any and all calls when they come in. If you do by chance get our voicemail, we will try our best to get to everyone as soon as possible.
Yes, however these are on a case-by-case basis and are subject to availability and manufactures authorization. We work with Dometic, GE, Thetford and Norcold just to name a few. We perform manufacturer's warranty work as a customer courtesy and reserve the right to turn down claim work. In some cases, the manufacturer does not cover initial diagnosis time. We are not affiliated with any manufactures or dealership. Denials or approvals are solely up to manufacturer's discretion. Happy Camper Mobile RV Repair LLC does not make any decisions on what is covered and not covered by the manufacturer when a claim is submitted on the customers behalf. As always, any fees not covered by the manufacturer will be the responsibility of the customer at time of service.
Yes, we work with dozens of extended warranty companies and only as a customer courtesy. Happy Camper is not affiliated with or sells ANY extended warranty policies. We are not affiliated with any dealerships or manufacturers that sell extended warranties nor do we make any approval or denial decisions per your extended warranty policy. Any fees not covered by an Extended Warranty Policy will always be the responsibility of the customer to pay.
This is a loaded question and here are some scenario's we've seen...
There are different "tiers" of extended warranty policies consumers can purchase. We are usually the ones to clarify statements made to customers after policies are sold. Customers will state: "My (Salesperson, Dealer, Extended warranty) said my policy covers bumper to bumper" for my RV repairs". Unfortunately, this blanket statement is not always the case. As a company that has dealt with thousands of claims, at the bare minimum, extended warranty companies will cover broken appliances pending a full diagnosis from a certified RV tech. Depending on what "tier" policy you were sold, they may or may not cover your items depending on the verbiage. Every policy has terms and conditions: the fine print details that have to be met by the warranty company. Most policies have a deductible that will have to be met unless otherwise stated. Our company is not privy to your contract details even if you hand your policy over to us. The adjuster for the warranty will outline their criteria requirements at the time we place a claim on a customer's behalf. Happy Camper is upfront with fees, and we explain what a policy will and will not cover based on your adjusters' findings once your policy information is disclosed. Typical fees not covered are shipping, shop supplies, and sometimes our service call fee. Labor is dictated by an official flat rate guide used by the RV industry called Spader. This is what we base our rates on for jobs. It's the same if you took your car into a mechanics shop. If any fees are not covered by an extended warranty policy, those fees will be the responsibility of the customer at the time of service. If you take your RV to a Dealership to have your RV serviced under your extended warranty policy, dealers do have the ability and the discretion to absorb above costs that the extended warranty will not cover. It really depends on the dealer. However, you must weigh your options such as time in which you will need to leave your RV at the dealer or if you have no way of transporting your RV to the dealership. Happy Camper Mobile RV Repair is not affiliated with ANY dealer or extended warranty company. It is at the sole discretion of your extended warranty company adjuster whether or not your repair is covered. We have absolutely no say in the matter. Keep in mind that once a repair is approved: Any extended warranty company has the right to request and send out an adjuster to do an on-site audit of your repair.
We are vetted as a warranty service center with the following RV Manufactures: Forest River & Grand Design. This does not mean your claim is approved to fix immediately. A claim must be started, an official diagnosis must be scheduled and completed by our licensed RV tech and then a claim is submitted on your behalf. The manufacturer must review claims and usually ask for additional pictures etc. in order to make official decision. It is at the sole discretion of the RV manufacturer to approve your warranty claim. Happy Camper Mobile RV Repair LLC does not approve claims for ANY RV manufacturer/OEM. Happy Camper is only approved for the warranty claim that is submitted and approved with Happy Camper. If you require additional work at time of your scheduled claim repair, you will need to schedule a new appointment to start another claim. If it's a customer pay situation (non-warrantied item), we may be able to do repairs same day depending on parts and time available. OEM Claims are a long process and have a great deal of moving parts with manufacturers especially when the manufacturer must send out the parts for your repair. We've dealt with hundreds of claims, and I can honestly say, not one claim has ever been resolved quickly. The amount of paperwork and the back and forth with the manufacturer is unfathomable. The OEMs do not cover Initial mobile diagnostic appointments. We will charge a diagnostic fee/service call fee for ANY OEM warranty call. As the owner of your RV, you can dispute this and take it up with the OEM personally to get some sort of reimbursement for the mobile service calls. Recently, OEMs have required RV companies to pay for warranty parts upfront even though it's technically a "warrantied" item. As a small business, we will not take on the expenses for large ticket items such as appliances, windows, axles etc. and it's because it takes months for our company to be reimbursed for any repairs. As a suggestion: If you require your claim to be expedited, you can choose to pay for your claim upfront and parts will be ordered by our company with a deposit. Depending on the part, sometimes we can expedite your repair quicker than the OEM. As the customer, the "paid in full" invoices can then be submitted for reimbursement from the RV manufacturer. Customers have more power than our repair tech because you own your RV and you are your own advocate in this situation. As a small business, we have no say in the length of time it takes for your claim to be completed. Please keep in mind, if you make an appointment for warranty work via Happy Camper for your RV and the tech cannot replicate the problem or a "No Problem Found" is recorded during your diagnostic appointment, the customer is still responsible for the appointment diagnostic fee. You may want to weigh your options and consider taking your RV back to the dealership. As the owner, you might have more leverage with the dealer because you've purchased your RV from them. Being mobile and a small business, we cannot absorb warranty claim costs of ANY kind. As always, we perform these services as a customer courtesy because the need to help customers is in high demand and dealers are sometimes backed up for months. Our company will go over customer expectations from the very first call and clearly explain steps that are taken to do warranty repairs.
Yes, in general, we do. However, claims must be pre-approved. On rare occasions, insurance companies may not pay for the initial diagnostic appointments, shipping or shop supplies. Initial diagnostic to create estimates are required when a customer files a claim with their insurance company. We always charge for diagnostic/estimates. Information, photos, official quotes with parts and labor are needed and are gathered and submitted on your behalf. This takes time and we charge for this. Any fees not covered by the insurance will be the customers responsibility. If parts need to be ordered/expedited from the manufacturer of the RV, we do not have any say as to the availability of parts or the time it takes the manufacture to ship them out. They work on their own timetable. We do our best to keep customers informed of this and update customers accordingly.
We take our dog, Jackson with us everywhere we go in our work truck and at home. He is fiercely protective of our work truck as he is trained to do so, and we ask that customers wait to pet him when he comes out for a meet and greet after our appointment is finished. Those of our customers that have been with us for a few years always have a few good scratches waiting when Jaxy visits!