A quick answer guide on what customers are frequently asking! As a small business, transparency is very important to not only our customers but to our small business.
The first question we will ask: Do you smell Ammonia or see a yellow substance when you open the outside back access door of the RV refrigerator? If you do, you will absolutely require a new cooling unit. If you don't have any of the Ammonia symptoms, you will need further diagnostic testing with a scheduled appointment. Also keep in mind that absorption refrigerators require to be powered on for 24 hours to be fully operational.
We are located in Wesley Chapel/Zephyrhills area. We are strictly a Mobile RV Repair Service and do not have a repair facility at this time.
Because every RV is different, it generally requires our RV tech to come out and diagnose problems and take down information or in some cases, call the manufacturer. Because there are so many variables with an RV, we do not give free estimates. We will charge a minimum of 1 hour for diagnosis time and if the item(s) can be fixed on the spot, the tech will fix your issue or the tech will communicate the next steps that will need to be taken to make the necessary repairs.
We are $174.00/hr. Time starts when we arrive. No trip fees unless you are out of our serviceable area. We service: Wesley Chapel, Zephyrhills, Dade City, Lutz, Land O Lakes, San Antonio and Thonotosassa. We do all diagnostic and repairs at your door without the need to drive your RV to a dealership. Please see our Rates tab in the navigation bar and read our Flat Rates and Emergency Rates for further details. All fees will be discussed before Tech comes out. As always, we accept CC, Checks and Cash due at time of appointment. Our tech is a certified RVIA/RVTI RV technician. His credentials can be found in the navigation bar under certifications.
Given the current cost of gas, we have adjusted our scheduling to service one area per day to cut down on travel times and gas consumption. (We can service more customers per area rather than driving each day to multiple areas). This is how we keep our prices affordable. However, it's up to the discretion of the tech at time of call, if he is able to fit you in on a certain day and by your location. We do try to accommodate everyone but sometimes scheduling doesn't allow for same day appointments. However, we do have after-hours and emergency appointments that can be scheduled same day if requested. Please see Service & Rates tabs.
We book out weeks in advance. We do our very best to time things appropriately however sometimes appointments that are ahead of you could go over due to the severity of the issue. The tech sometimes does not know the level of the service call until he arrives. Sometimes the problem may appear easy and when the Tech dives into the problem deeper, other problems could be at play. Sometimes the customer doesn't know exactly what the issue may be and requires extended diagnosis times or calls to manufacturers. And lastly, and one we can all relate to: sometimes life just happens. We do our very best to make appointments within our scheduled window. It's never intentional to keep customers waiting. We are human just like you with families and sometimes emergencies. Our goals are to try to service everyone in a timely manner. On the flip side: We sometimes find that none of our appointments had severe issues and are quick fixes. We try our best to call if we see any deviation on appointment arrivals. Our company operates 24/7 even when we are closed. Clerical work, contacting manufactures, coordinating and staying on-top of parts arrivals: all done by 2 individuals who understand the need and demand for quick service. We do our very best to answer any and all calls when they come in. If you do by chance get our voicemail, we will try our best to get to everyone as soon as possible.
Yes, however these are on a case-by-case basis and are subject to availability and manufactures authorization. We work with Dometic, Coleman (AirXcel/RVP), GE, Thetford and Norcold just to name a few. We perform manufacturer's warranty work as a customer courtesy. In some cases, the manufacturer does not cover initial diagnosis time. We are not affiliated with any manufactures, dealership. We do not make any warranty decisions. Denials or approvals are solely up to manufacturer's discretion. Happy Camper Mobile RV Repair LLC does not make any decisions on what is covered and not covered by the manufacturer. Any fees not covered by the manufacturer will be the responsibility of the customer.
Yes, we work with dozens of extended warranty companies. We work with extended warranties as a customer courtesy. Happy Camper is not affiliated with or sells ANY extended warranties. We are not affiliated with any dealerships or manufacturers that sell extended warranties.
This is a loaded question. There are different "tiers" of extended warranty policies consumers can purchase. We are usually the ones to clarify statements made to customers when policies are sold. Customers will state: "My (Salesperson, Dealer, extended warranty) said my policy covers bumper to bumper" for RV repairs". Unfortunately, this blanket statement is not always the case. As a company that has dealt with thousands of claims, extended warranty companies (generally speaking) will cover broken appliances pending a diagnosis from a certified RV tech. Depending on what "tier" policy you were sold at the dealership or by the extended warranty company, they may or may not cover your items. Every policy has terms and conditions that have to be met by the warranty company. Happy Camper is upfront with fees, and we explain what a policy will and will not cover once our extended warranty has disclosed your policy information. Typical fees not covered are shipping, shop supplies and in rare cases: if our parts pricing aren't at what is considered an "allowable" cost range for part replacement under your agreement. We work with reputable, local parts vendors and sometimes they charge or change pricing that could be more than what the allowable coverage will pay on your policy. Labor may also have discrepancies; albeit a rare issue to have but it does happen from time to time. Labor is dictated by an official flat rate guide used by the RV industry. If by any chance the tech feels it will take longer than what industry flat rate states for the repair, and the extended warranty decides they will only cover the official flat rate, you will be notified before the repair and the extended warranty's decision. If you chose to do said repair, you as the customers will be responsible for the difference. It's rare to have this issue but we make customers aware. Again, this is all dependent on what policy you're sold at time of purchase and what your diagnosed problem might be. Fees not covered by extended warranty company will be the customers responsibility. If you take your RV to dealership to have your RV serviced under your extended warranty policy, dealers have the ability and the discretion to absorb above costs that the extended warranty will not cover. However, you must weigh the time in which you will need to leave your RV and the availability to have your RV serviced at the dealer. Happy Camper Mobile RV Repair is not affiliated with ANY dealer or extended warranty company. All repairs are subject to authorization per your extended warranty adjuster. It is at the sole discretion of the extended warranty company and the policy you were sold, whether or not your repair is covered. All extended warranty companies can request an adjuster to do an on-site audit of your repair at ANY time during the approval process.
We are vetted as a warranty service center with the following RV Manufactures: Forest River & Grand Design. This does not mean your claim is approved to fix immediately. A claim must be started an official diagnosis must schedule and completed by our licensed RV tech and then submitted on your behalf. Forest River or Grand Design must review claim and usually ask for additional pictures etc. in order to make official decision. It is at the sole discretion of the RV manufacturer to approve your warranty claim. Happy Camper Mobile RV Repair LLC does not approve claims for either manufacturer. Happy Camper is only approved for the warranty claim that is submitted and approved with Happy Camper. If you require additional work at time of your scheduled claim repair, you will need to schedule a new appointment to start another claim. Claims are generally a long process as claims have a great deal of moving parts with manufacturers especially when the manufacturer must send out the parts for your repair. If you require your claim to be expedited, you can choose to pay for your claim upfront. You then can submit your paid bill for reimbursement to your RV manufacturer. All parts are subject to availability.