Standard Happy Camper Warranty is 60 days/500 miles unless otherwise stated. Manufacturer's warranty may apply on parts. Our warranty is non-transferable. All costs will be presented via an estimate and all parts needed will need a deposit before we order. We do not work on units older than 20 years. We do not perform roadside assist calls. Payment is always due at time of service unless otherwise stated.
As a small business, we understand that sometimes appointments need to be rescheduled or even cancelled. As a courtesy, we ask that customers call in with cancellations or rescheduling at least 24 hours prior to a customer's booked appointment. Any questions or concerns about our policy, we asked that you please contact our office directly.
We understand that emergencies happen. However, any appointments that are confirmed by the customer and a "no call/no show" incident occurs, a $75.00 trip fee will be assessed for the missed appointment. The tech and staff will make every effort to both call and text the customer upon arrival at the customers RV location. If no one is available, the $75.00 fee will be assessed for the missed appointment.
Warranty claims are subject to authorization. We are not affiliated with any manufacturer or dealer. Manufacturer warranty applies on parts & will vary depending on manufacturer. OEM Manufacturer warranty does not cover initial service call fees & extended warranties are dependent on the policy you were sold. Fees not covered are the customer's responsibility. It is solely at the discretion of warranty to cover any claims placed on your behalf. Misuse or Acts of God are not covered.
Any checks that are returned for insufficient funds will assess a $40.00 return check fee in addition to the balance due for the services a customer has received. Cash or Credit Card will need to be used to pay balance owed. If a credit card is used in this circumstance, an additional 2.5% credit card fee will be charged to customer for the credit card transaction + the $40.00 NSF fee along with the original balance owed for services rendered.
We purchase all parts from local, reputable RV parts dealers. Due to issues with third party vendors & logistics, we do not install, or warranty customer purchased parts. Parts are pulled from local vendors & may have a small shipping charge for truck delivery. If a part needs or requires to be ordered for your RV, those parts are considered "Special Orders" and are non-refundable. Special Order parts require a deposit upfront. Please see our "Shipping Policy" if you require expedited shipping.
USPS, UPS & FedEx each have issues shipping on-time whether expedited or otherwise. They are never in our control. Keep in mind when requesting "expedited" parts, customers will absorb costs of expedited shipping and charges are non-refundable. For example: If we order a part to be installed for a job and expedited shipping is requested, if parts are delayed for any reason on USPS, UPS, or FedEx's behalf, those parts ordered will be yours as well as the fee associated with expedited shipping.
All Prices subject to change. Please contact us when booking your appointments. Payment is always due at time of service. We Accept All Major CC, Checks & Cash at time of service. A $40 fee will be added for NSF returned checks.